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Klarna

Verified evidenceCreator to judge

AI Marketing Production

Human external agencies must produce all marketing images and campaign translations.

Marketing · Global

An editorial scene for Klarna contrasts produce images and translate campaign collateral with generate marketing images and translate copy in the ai marketing production workflow.

Executive brief

The operating-model shift, in one view.

Generative AI allows scaling marketing output while drastically reducing external agency dependencies.

AI value · External marketing supplier spend

Verified

-25%

Company-reported run-rate projection.

Before

Produce images and translate campaign collateral

After

Generate marketing images and translate copy → Review for brand consistency, image quality, and legal compliance

Human boundary

Human retains final approval for brand consistency and legal compliance.

Why it matters

Human external agencies must produce all marketing images and campaign translations.

How the work changed

Before

How the work ran before the change.

  1. Step 1 of 1

    External Agency

    Produce images and translate campaign collateral

What changed

Human external agencies must produce all marketing images and campaign translations.

Decision rightHuman moves from creator to judge

After

How the same work runs now.

  1. Step 1 of 2

    AI System (Midjourney, DALL-E)

    Generate marketing images and translate copy

  2. Step 2 of 2

    Internal Marketing

    Review for brand consistency, image quality, and legal compliance

    ControlHuman gate for legal and brand compliance

Process model built from the published workflow evidence for Klarna. Every step, actor, and control appears in full below.
Every step, actor, and control

Exception path

Images failing quality checks are regenerated or adjusted manually.

Work removed

  • Waiting for external agency deliverables
  • Managing external supplier contracts for routine images

Decision authority

Human retains final approval for brand consistency and legal compliance.

Before

  1. 01

    External Agency

    Produce images and translate campaign collateral

    Control: Not published.

After

  1. 01

    AI System (Midjourney, DALL-E)

    Generate marketing images and translate copy

    Control: Not published.

  2. 02

    Internal Marketing

    Review for brand consistency, image quality, and legal compliance

    Control: Human gate for legal and brand compliance

Work that left the path

  • Waiting for external agency deliverables
  • Managing external supplier contracts for routine images

Human role before

Brief external agencies, wait for delivery, and review.

Human role after

Prompt AI tools for images/copy and act as compliance reviewer.

AI roleGenerate images and handle marketing translation/production tasks.

Outcomes

External marketing supplier spend

Verified

0%-25%

Q1 2024 · Run-rate projection ($4M)

Company-reported run-rate projection.

Image development cycle

Verified

6 weeks7 days

Q1 2024 · 1,000+ images generated

No additional attribution caveat published.

Overall sales and marketing spend

Verified

0%-11%

Q1 2024 · Entire function

Only 37% of this reduction is attributed to AI.

What leaders can reuse

Anti-pattern

Automating without a final human compliance check.

Questions

  1. 01What percentage of agency spend could be brought in-house with GenAI tools?

Portability conditions

  • High volume visual production
  • Robust internal brand/compliance review

Reputation risk

low

Evidence and authority

What the public record supports.

Current · updated

1 primary; publication outcomes are verified.

Bundle 1.0.0 · reviewed 2026-08-23 · stable ID ca3ba6408161589e

Related transformations

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Sources

Read the evidence, freshness, caveat, and version policy.