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Curated collections

Five ways to read the operating-model evidence.

Each collection has explicit inclusion criteria, a capped editorial lead set, and query-derived remaining cases. Cases may appear in more than one collection because decision rights, workflow structure, and evidence conditions are orthogonal.

Bundle 1.0.0 · reviewed 2026-08-23

Queue eliminated · 30 cases

The queue disappeared because the workflow changed.

Cycle time falls materially when organizations stop feeding every item through the same serial queue. These cases use straight-through lanes, redesigned intake, coordinated routing, or exception-based work to remove waiting rather than merely accelerate one task.

Open collection →

Regulated autonomy · 30 cases

Autonomy works when the boundary is explicit.

In regulated and safety-sensitive work, the relevant design question is not whether AI acts. It is what lane it may act within, which controls are deterministic, who owns the exception, and where a licensed or accountable person must intervene.

Open collection →